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Returns & Refund

Returns and Refund Policy

Returns
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be in the same condition as when received—unworn, unused, with tags, and in their original packaging.

  • Merchandise showing signs of wear or use will not be accepted. We recommend trying on items on carpeted surfaces to avoid damage.

How to Initiate a Return

  • Locate the Return Authorization Code inside the shoe box.

  • Contact us at info@sohoboots.co.uk to initiate the return process.

  • Returns must be sent to:
    Soho Boots
    9 Edge Hill Avenue
    London, N33AY, United Kingdom

Please use standard cardboard shipping boxes for returns. You may reuse the shipping box you received from us. Ensure the package is sealed securely, as you are responsible for any lost or damaged items during return shipping.

For any return-related questions, contact us at info@sohoboots.co.uk.

Damages and Issues
Inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue and make it right.

Exchanges

  • To exchange an item, return the unwanted item and place a new order for the desired product.

  • Customers are responsible for return shipping costs.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • If more than 15 business days have passed since your refund was approved, contact us at info@sohoboots.co.uk.

Refund Notes:

  1. Refunds exclude shipping charges.

  2. The refund amount will be reduced by 2% of the total received from the customer. This fee covers non-refundable merchandise charges, and as such, the customer is responsible for this cost.
  3. Once processed, we have no control over how quickly the funds are returned to your account.

Order Cancellation Policy

  • Refunds for cancellations will include the purchase price and shipping charges.

  • Debit or credit card processing fees are non-refundable, as they are retained by the payment gateway.


Contact Us For further assistance, please reach out to us:

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