Returns & Refund
Return
Return is accepted within fourteen days of the delivery date as reported by the shipping company, The Return Authorisation Code will be found inside the shoe box, once the items are dispatched, please email us with your Return Tracking Number to process your refund faster, email: info@sohoboots.co.uk, The client is responsible for the return of the items back to Soho Boots.
Return address: Soho Boots, 9 Edge Hill Avenue, London, N3 3AY
Unfortunately, we do not provide return labels. Customers are responsible for the cost of return shipping. Please ensure that the item is returned in its original condition, and we recommend using a trackable shipping service to ensure the safe return of your item."
We do not accept any returns of merchandise showing signs of wear or use. We highly recommend trying on any merchandise on the carpet to avoid hard floors at all costs.
Customers are prohibited from using our products for advertisement/promotional purposes without the consent of our company. We do not accept a return from customers/ purchasers who use our product in any form of advertisement including filming, shooting, theatrical performances, Instagram, social media platforms and magazines. If you fail to perform the obligation above under our Terms, we have the right to take legal action against you.
Only use standard cardboard shipping boxes to ship your returns back to us. You may use the same shipping box that you received from us. Please be sure to seal/reseal the package securely. You, the client, are responsible for any lost or damaged packages or merchandise due to the shipping of your return back to us.
Customers returning items from outside the UK must notify the shipment company with the reason for return,
Shipping Reason: RETURN ITEM
Refunds
- Refunds exclude shipping charges.
- Once we have processed the refund, we have no control over the speed at which the funds are returned to your account.
Order Cancellation Policy
Upon order cancellation, a refund will be issued for the purchase price and shipping charges. However, please note that any debit or credit card processing fees are non-refundable, as the payment gateway retains these fees and cannot reimburse us. We appreciate your understanding of this policy.
In the event of a loss
we have to investigate through the shipping company, As soon as the items are marked as a loss, we will issue a full refund, and we will do our best to resolve all issues as quickly as possible.
Overseas customers refuse to pay import tax and customs duty, once the item is returned to us a refund will be issued excluding the shipping charge.
Need more information please email us at info@sohoboots.co.uk
or call us on 0044 7342 012395
Thank you
Soho Boots